We offer a 100% Satisfaction Guarantee within 10 days after you received your item(s) – Which means we will refund your money if you are for any reason not satisfied with your order within 10 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
REFUND TIME FRAME
Every refund request will be investigated by our fulfillment department and it will take 2 – 3 working days to process due to the high volume of orders.
We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 10 days since the product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.
REFUND FORMAT (EMAIL)
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
REQUIREMENTS FOR REFUND:
- Must include a VIDEO or IMAGE that clearly shows the item(s) we sent was defective.
- Refund request without VIDEO will not be entertained as we need this as proof to claim it back from our suppliers.
- Refund process might take up to 2 weeks progression for verification purpose.
- Shipping Fees will not be refunded back to customers as we shipped the item out.
- Full Refund will be given if customers provided Full Information regarding the defective item.
- Full Refund if the parcel is not delivered within our promised delivery time frame. Delivery time frame please refer here.
- NO REFUNDS (AFTER 10 DAYS RECEIVED THE PACKAGE)
- We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at [email protected] and provide the following information
If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 10 calendar days after the items were received for a refund, No Questions Asked.
To initiate your return simply email us at [email protected]
Email us a Return Request via [email protected]
Subject: Return Package Request
Message: Please make sure to include your Order # (provided in confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.
Requirements for Returns:
Must include a valid original purchase order number provided by www.stuffnice.com(All purchases made outside of www.tracelinebahamas.com must contact their seller regarding returns.)
Returned products must be in their original packaging without any missing contents.
Returned products that are not in their original packaging with missing contents are subject to a minimum 20% restocking fee.
Refunds will be issued after the returns are received.